There are many things about my work that I enjoy but the part that is most satisfying is taking a bad situation and turning it into a good situation.  

I often have clients that come in very upset over a situation.  Maybe they are facing foreclosure.  Or dealing with an abusive debt collector.  Or their credit reports are so incorrect that they are losing their security clearance or they are losing a mortgage over it.  Other times clients are dealing with the constant pain of injuries from a car wreck.

They are frustrated and upset to have to deal with this problem.  They don't have accurate information on their rights and options.  This is exactly where the insurance companies, debt collectors, and mortgage companies want you to be.

Unsure of your rights and unsure of what action to take.  You see they assume that you:

1. Don't know your rights; and/or
2. Even if you know your rights you won't take action.